This article will delve into the different types of limits you might encounter, including user and feature limits and what to do when your plan (Personal, Starter, or, Advanced) reaches them.
User limits refer to the maximum number of users available per account on your Asana plan.
|10 users||500 users||500 users||Unlimited users||Unlimited users|
There are limits associated with automations, Asana Intelligence, and portfolios. In the case of automations and Asana Intelligence, limits refer to the number of actions that can be performed within a month. As for portfolios, the limit is related to the number of portfolios that can be created within a plan.
Rules enable you to automate tasks based on triggers and actions.
|Rules unavailable||250 actions per month
||25,000 actions per month||Unlimited actions||Unlimited actions|
Rule limits are determined by the number of actions taken when the rule runs. When a rule runs, it can generate one or more actions. For example, if the trigger is Task moved to a section and has Set assignee and Set priority as actions, these count as two actions towards your plan’s limit.
Limits for rules reset monthly based on your plan’s renewal date. For example, if you purchased Asana on September 15, 2024, and your renewal date is September 15, 2025, your plan’s limits for rules reset on the 15th of each month, even if you purchased an annual plan.
Portfolios help you organize and monitor the progress of related projects from one place.
|Portfolios unavailable||Portfolios unavailable||20 portfolios||Unlimited portfolios||Unlimited portfolios|
Portfolio limits are determined by the number of portfolios created within a plan. Asana Advanced customers can create up to 20 portfolios in total within their plan.
If your plan reaches its portfolio limit, you can contact sales to upgrade to Enterprise for unlimited portfolios, or you can manage your portfolio count by deleting portfolios that are no longer needed, freeing up space to create new ones.
It's worth noting that limits for portfolios do not reset.
Asana intelligence uses artificial intelligence to accelerate how work gets done and optimize your workflows to work smarter together.
|AI unavailable||150 actions per month
||1,500 actions per month||Currently unlimited||Currently unlimited|
Asana Intelligence limits are determined by the number of AI actions completed per month. Every time AI generates a response, for example, suggests custom fields or summarizes a task, that response counts as an AI action.
Limits for Asana Intelligence reset monthly based on your plan’s renewal date.
How to view your plan's limits
As your plan nears its limit, the billing owner will receive notifications in the product and via email. Only billing owners and admins can view limits through the billing tab in the admin console.
What to do when you reach your plan's limits
Billing owners, portfolio creators, and rule owners will be notified when reaching their limits.
If your plan is approaching or has reached its limits on Asana, there are steps you can take:
- Contact your billing owner or admins: Reach out to your billing owner or admins to discuss upgrading your current plan to accommodate your needs. From your profile picture, click My organization and navigate to the Billing tab to view who’s your billing owner.
- If you’re the billing owner: Upgrade your current plan by following the steps in our Upgrade and billing article.
- Remove portfolios: If you've hit the portfolio limit, talk with your colleagues who use portfolios and find out if some are nonessential and can be removed to make room for new ones.
- Remove rules: You can remove rules to reduce the risk of hitting your limits the following month. However, if the rule has been triggered, it will count towards your monthly limit.
Please contact our Support team if you can’t identify who the automation and portfolio creators are.