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Asana account email policy

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If you are a member of an organization in Asana and wish to add an additional email address to your Asana account, each newly added email address must be compatible with your organization’s verified email domains. 

Note iconNote

A compatible email address is one that matches the email domains that have been verified and added to your organization in Asana.

Example

The ACME organization has two verified email domains: ACME.com and ACME-CORP.com

Céline is an employee of ACME and has an Asana account with the following email address celine@acme.com. This user is a member of the ACME organization.

The user is allowed to add the following email addresses:

✅celine-alias@acme.com ✅celine@acme-corp.com

The user is not allowed to add the following email addresses:

❌celine@gmail.com ❌celine@other-company.com

Adding a new email address to your Asana account

To add a new email address to your Asana account, click your profile picture, click Settings, and navigate to the Account tab.

How to add a new email address to your Asana account.png

These accounts will now be treated as separate accounts.

If you try to add an incompatible email address, you will see the error message shown in the image below. Please refer to this example above to better understand why the email is incompatible with your account.

Error message for incompatible email addresses.png

To seamlessly navigate between separate accounts and domains or to add a new Asana account with an incompatible email address as a separate account, please refer to the steps listed here.

Replacing personal emails with corporate emails

If you need to replace a personal email address (like gmail.com) with a corporate email address in your Asana account:

  1. Add your corporate email address to your account following the steps above
  2. Once verified, this will replace your personal email address if it's not compatible with your organization's email policy
  3. You will maintain access to all your existing workspaces and organizations

This is particularly important when joining an organization with a verified email domain, as personal email addresses are not compatible with organizational accounts.

Note that replacing a personal email with a corporate email will allow your organization’s admins to manage all domains (including personal workspaces) attached to this account.

Asana account separation FAQ

How can I preserve my data if I have lost access to an email address?

You can import and export projects via CSV into a new workspace or organization. See our article on project importing and exporting for more information. You may also choose to use a third-party product such as Ditto. Ditto is not built or maintained by Asana, but is popular with Asana users.

How can a super admin update the list of authorized email domains in an organization?

See our article on email domain management for Asana organizations.

How can I access my new accounts?

You can use the account switcher to log in to different accounts simultaneously.

Note iconNote

Not sure about email rules? Ask the Community.

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How to manage account email policies | Asana Help Center