Asana account email policy

Please note this feature is currently in Beta and is not available for every user.

If you are a member of an organization in Asana and wish to add an additional email address to your Asana account, each newly added email address must be compatible with your organization’s verified email domains. Organization guests are not subject to this policy.

A compatible email address is one that matches the email domains that have been verified and added to your organization in Asana.

Example  

The ACME organization has two verified email domains: ACME.com and ACME-CORP.com

Céline is an employee of ACME and has an Asana account with the following email address celine@acme.com. This user is a member of the ACME organization.

The user is allowed to add the following email addresses:

 

celine-alias@acme.com ✅celine@acme-corp.com

The user is not allowed to add the following email addresses:

celine@gmail.com ❌celine@other-company.com

New user accounts vs existing user accounts

The following section explains how this new email policy will affect users:

New user accounts

New user accounts can only add email addresses that are compatible with the organization they are a member of.

Existing user accounts

There are 2 types of existing members:

  1. Existing members that currently only have one compatible email address added to their account. They will be subject to this policy and can only add email addresses that are compatible with the organization going forward.
  2. Existing members that currently have email addresses added to their account that are not compatible with the organization. This policy is not retroactive. As the non compatible email addresses have been added prior to the application of this new policy, these members can continue to add any email address to their account.

Members that fall into the second category will be addressed during an upcoming migration.

Adding a new email address to your Asana account

You can add a new email address to your Asana account via the Account tab in My Settings. You can follow this step by step guide.

How to add a new email address to your Asana account.png

Users that try to add incompatible email addresses, will see the following error. Please refer to the policy to better understand why the email is incompatible with your account.  

Error message for incompatible email addresses.png

Was this article helpful?

Thanks for your feedback