適用於 Asana Starter 版、Advanced 版、Enterprise 版和 Enterprise+ 版層級。可在事業處使用。
此功能可讓組織中的表單提交者透過電子郵件回覆表單提交,即使他們沒有 Asana 授權。因此,任何團隊都可以追蹤和跟進請求。
這將使您能夠:
注意
已啟用 HIPAA 合規性的組織無法使用此功能。
若要建立表單,請前往您想要的專案,然後前往「自訂」功能表並點選「表單」。您可以在此處點選 +新增按鈕或編輯現有表單,以建立新的表單。
您可以讓整個組織中的表單提交者隨時掌握其請求的最新情況,即使他們沒有 Asana 授權。為此,您必須將表單存取設定變更為僅限組織。
注意
提交人不需要 Asana 授權。不過,他們必須擁有使用組織網域的電子郵件,或被新增為訪客。
在上述範例中,我們可以看到以下內容:
以下範例說明 Josef 對 Eric 的回覆。
注意
SAML 要求的網域需要SAML 群組對應或僅檢視授權才能讓非 Asana 使用者存取表單。這不適用於需要 SAML 的事業處。
若要簡化請求追蹤,您可以建立自動化規則,以增強溝通並確保及時跟進。以下是您可以設定的兩個關鍵規則:
設定一個規則動作,自動傳送電子郵件給表單提交者。透過使用動態變數,您可以使用詳細資料個人化訊息。
當您開啟「接收電子郵件回覆」和「傳送電子郵件回覆」設定時,我們會擷取表單提交者的已驗證電子郵件地址,以啟用電子郵件回覆。
「接收電子郵件回覆」和「傳送電子郵件回覆」設定可以獨立運作。這些設定可讓您擁有雙向或單向的溝通管道。例如,在某些使用案例中,您可能希望啟用 Asana 使用者向表單提交者傳送回覆,但不希望接收來自提交者的回覆。
除了電子郵件傳送和回覆設定外,任何已經是 Asana 使用者的表單提交者都將作為協作者新增至任務。如果提交表單的人員沒有 Asana 帳戶,則不會將其作為協作者新增至任務。相反,您可以使用任務評論方塊中的核取方塊,以電子郵件形式向他們傳送您的評論。
目前行動裝置支援有限。目前,您可以區分任務的常規 (內部) 評論和透過電子郵件傳送或透過電子郵件接收的評論。
是的,我們支援傳入和傳出附件。
注意
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