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Asana Forum basics

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The Asana Forum lets Asana users and experts connect, share ideas, and help each other thrive. If you'd like to learn more about how other people and teams are using Asana, we'd love to see you in the Asana Community - it's free!

Join the Asana Community Forum

Join the Asana Forum by logging into your Asana account.

 

Connect Forum with Asana

Connect the Asana Forum to your Asana account by granting permissions to use your name and email address for your new account.

Update your profile

To update your Asana Forum profile:

  1. Click your profile photo in the right hand corner
  2. Click the Preferences tab
  3. Click Preferences

Complete your profile

Complete your profile by filling in the following:

  1. Navigate to Preferences
  2. From the Account tab, update your Username to one of your preference and edit your profile photo.
  3. From the Profile tab, fill out your About me so other people in the Forum can learn more about you.

Post a new topic

Post a new topic to ask a question, share a use case, or start a new discussion. Be sure your topic is within the Asana Forum's guidelines.

From the Asana Forum home page

  1. Click + New Topic on the right hand corner
  2. Add a title for the discussion
  3. Select a category for your topic
  4. Choose tags that might relate to your topic. This will help other people in the Asana Forum find and reply to your topic
  5. Provide details or context in the body
  6. Click Create Topic when you're ready

Interact with existing posts

If you've found a topic or post, there are several ways you can interact with it:

  1. React to a post to show appreciation or agreement.
  2. Click the Link icon to share a post.
  3. Click the Bookmark icon to save a post to your Asana Forum bookmarks.
  4. Click Reply to respond to a post.

Make sure your replies follow the Asana Forum's guidelines.

Manage notifications for a specific topic

Choose how you want to follow updates on an individual forum topic:

  1. Open the topic and scroll to the bottom of the thread. Open the notification drop-down menu by clicking the 🔔 icon.
  2. Choose from Watching, Tracking, Normal or Muted.
    1. If you select Watching we will notify you of any new replies and show the new reply count.
    2. If you select Tracking we will show the new reply count and you’ll only be notified if someone replies directly to you or @-mentions you.
    3. If you select Normal we will notify you only if someone replies directly to you or @-mentions you. No new reply count will be shown.
    4. If you select Muted, you will never receive any notifications for this topic.
  3. Alternatively, you can click the Follow button directly, which will set your notifications to Watching (you will be notified of every new reply in the topic).

Search the Asana Community Forum effectively

Use forum search and filters to quickly find existing answers and relevant discussions.

1. Use the right keywords

Be specific and use Asana terminology. For example, search for “Mark a task complete” instead of “Close task.” If you don’t find what you need, try adjusting your keywords.

2. Try the Advanced Search

Click the search icon in the top right, then select the settings icon next to the search bar to open Advanced Search.

3. Use filters

Narrow results with key filters such as: 

  1. Categorized: Limit results to a specific forum category (for example, Product Feedback or Ask the Community).
  2. Where topics: Filter by topic state (for example, resolved or open) depending on your goal.

4. Sort your results

Sorting can help pinpoint relevant threads. For example, sort by Latest Post to surface the more recent topics.

Flag a post

Flagging helps keep the Asana Community Forum safe, organized, and easy to navigate. When you flag a post, it notifies the moderation team so they can review and take appropriate action.

Why flag a post

Flagging is the best way to alert moderators to content that may not follow Community guidelines. Common reasons to flag include:

  1. The post or topic violates the Community Guidelines.
  2. The post is off-topic or irrelevant to the discussion.
  3. The post contains spam or promotional content.
  4. The post includes sensitive or personal information.
  5. The post is a duplicate of an existing topic.

Duplicate posts are especially important to flag in the Product Feedback category, as moderators can merge similar threads to consolidate comments and votes in one place.

How to flag a post

  1. Click the three-dot menu below the post you want to flag.
  2. Select the flag icon (🚩).
  3. Choose the reason that best describes the issue.
  4. Click Flag post to submit your report.

Once submitted, the moderation team will review the flagged post and take appropriate action based on the Community Guidelines.

How to share product feedback in the Asana Community Forum

The Asana Community Forum is a space where users can share feedback about product features and experiences. Detailed and well-structured feedback helps the Product team understand user needs and prioritize improvements effectively.

Before posting feedback

  1. Search for existing requests
    Use the search bar (🔍) in the top-right corner of the Forum to check if a similar request already exists in the Product Feedback category.
    1. If you find an existing thread, upvote it and add a comment describing your use case.
    2. Upvoting existing requests is more effective than creating new ones, because votes on a single thread add up. This makes it easier for the Product team to see which features are most requested across the community.
  2. Focus on one request per post
    Each feedback post should focus on a single idea or feature request.
    1. If you have multiple suggestions, create separate posts so each can be tracked and voted on individually.

Writing effective feedback

Be specific:
Explain how you and your team would use the feature in your day-to-day work. Frame the request in the context of how your team currently uses Asana. The more clearly you describe how the feature fits into your workflow, the easier it is for the Product team to understand its value and prioritization.

Example of detailed feedback:
“I’d like to be able to duplicate rules between projects. My team manages several projects with similar workflows, and we often need to recreate the same automation each time. If we could copy a rule directly to another project, it would save time and reduce setup errors.”

Example of insufficient detail:
“Please make it possible to copy rules.”

What happens next

Once you submit feedback, it is reviewed by the Community and Product teams. While not all requests can be implemented, every piece of feedback helps inform future product decisions.

Within the Product Feedback category, you can see the full list of feature requests. At the top of the category, you’ll also find features that have progressed through the consideration and development stages, subdivided into the following stage groups:

  • Considered: The feature is under consideration but not yet on the product roadmap.
  • In Development: The feature is planned and actively being developed.
  • Launched: The feature requested has since been released in Asana.

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Asana Community Forum basics