我們很遺憾您要離開,此處說明如何取消您的 Asana 訂閱,以及您可能也會想考慮的其他選項。
Asana 允許免費使用者隨時停止使用其服務,付費使用者也可隨時取消付費方案,取消會在下一個續約日生效。
若您在尋找個人的或基礎的任務管理工具,您可隨時降級回 Asana Personal。如果您選擇降級,降級將在您目前的訂閱期結束時生效,屆時您將失去付費功能的存取權。
您降級、調整或取消方案的能力受訂閱條款或雙方單獨訂立的適用訂閱協議的約束。
如欲了解更多資訊,請參閱我們的訂閱條款。
帳單所有者、管理員或超級管理員可以隨時取消付費組織、事業處或工作空間的訂閱:
取消訂閱很簡單。若要取消您線上訂閱的付費方案:
手動開立發票的訂閱方案的帳單所有者和管理員若想調整或取消即將來臨的續約方案,應在系統管理主控台的「帳單」標籤頁中選擇聯絡客服。

您可透過工作空間/組織系統管理主控台存取您工作空間的帳單頁面。

點選系統管理主控台後,請瀏覽至帳單標籤頁。

升級或降級不會導致任何資料遺失。但是,如果您從付費方案降級至免費的 Personal 方案,您將失去所有付費功能的存取權。
若要取消已開始的試用,請依循上述付費等級的相同步驟,然後按一下取消試用。在試用期間,您可隨時取消。若在試用到期日當天或之前取消,將不會向您的帳戶收費。
取消之後,到方案的續約日或試用到期日時,您就會回復到開始試用之前使用的 Asana 層級。取消試用將導致試用在其續訂日期到期,因此您不會被收取費用,但在試用期間,您仍可存取付費功能。
若您需要立即移除試用版,即使您尚未新增付款資訊,也請聯絡我們的支援團隊。懇請知悉,由於沒有付款資訊,試用到期時不會產生任何費用。有鑑於此,敬請放心試用,探索各項功能。
手動開立發票的訂閱方案的帳單所有者、管理員或超級管理員若想調整或取消即將來臨的續約方案,應透過系統管理主控台的帳單標籤頁聯絡帳單事務部。若要新增付款方式,請前往帳單標籤頁。

前往帳單標籤頁。
請使用支援表單聯絡我們的支援團隊,以取消您的方案。您的請求會建立一個支援案件,我們的團隊將透過電子郵件跟進後續步驟。

以下是降級為免費Asana Personal方案時的情況:
請注意,從較高付費的層級降級為較低付費的等級 (Advanced 版至 Starter 版) 不會導致相同的付費功能存取權限喪失。在此情況下,只會移除 Advanced 版功能的存取權,且 Starter 版功能仍可使用。查看定價頁面的比較所有功能區段,瞭解按層級劃分的功能詳情。
付費方案的取消將在下一次續約日期生效,而非立即生效。在您目前的帳單期結束前,您仍可使用付費功能。
可以,若在試用到期日當天或之前取消,將不會向您的帳戶收費。即使在取消試用後,您在試用期間仍可存取付費功能。
降級時,您的資料不會被刪除,但您將失去規則、目標和專案集等付費功能的存取權限。您可以將使用付費功能的專案和任務匯出為 CSV 檔案。
帳單所有者、管理員或超級管理員可以隨時透過系統管理主控台取消付費組織、事業處或工作空間的訂閱。
注意
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