當您開始使用「客戶管理」時,第一個里程碑是設定客戶並與其分享工作。流程很簡單:建立客戶、新增您為其交付的第一個專案,並開啟客戶入口網站,以便您的客戶能夠持續掌握該工作。
若要開始,請從「客戶管理」側邊欄開啟「客戶」。
選擇建立客戶,然後輸入您的客戶名稱。
您還可以在設定過程中新增詳細資料,例如其網站、地址以及一到兩個聯絡人。
建立客戶後,開啟其個人資料並前往專案。選擇新增工作,以新增您為他們交付的第一個專案。當您新增第一個專案時,Asana 會自動建立客戶的入口網站,因此您不需要另外進行設定。
Advanced 版層級可使用客戶入口網站。
入口網站建立後,請從客戶記錄中開啟,並讓其準備好分享。您可以上傳封面圖片並檢閱歡迎更新,以便客戶在登入時看到精心設計的相關資訊。
此時是確保入口網站反映您希望客戶首先看到的工作的好時機。在分享之前快速檢閱,有助於您從一開始就呈現正確的背景資訊。
請參閱我們的「瞭解客戶入口網站」文章,深入瞭解。
當入口網站看起來已準備就緒時,請選擇分享給客戶,並透過電子郵件邀請您的客戶。這讓他們可以登入並查看您與其分享的工作。
若您正在建立新的客戶關係,在個人化入口網站後邀請對方,可為其打造更順暢的首次體驗。他們將進入一個看起來已經完成且實用的空間。
在您的客戶獲得存取權限後,您就可以開始將工作分享到入口網站。新增待辦事項、發佈狀態更新,並分享專案中的檔案,以便您的客戶在同一處追蹤進度。
這麼做有助於您保持溝通和交付的連結。無需使用不同的工具傳送更新,您可以直接在客戶預期尋找的地方分享工作。
若您在 Asana 中的其他地方工作,您也可以從全域+按鈕建立客戶。選擇「客戶」即可開始新的客戶,而無需先開啟「客戶」頁面。
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